Legal
Last updated: August 30, 2026
This Privacy Policy explains how ORZEQ LLC(“ORZEQ,” “we,” “us”) handles information in connection with the ORZEQ mobile application, our website, and related services (together, the “Service”). ORZEQ is a relationship-intelligence product for professional account managers.
ORZEQ is currently offered as an early-access beta. This is our initial Privacy Policy, written to describe how the product actually works today; we will update it as the product evolves.
ORZEQ helps account managers capture what happened after a customer interaction and turns it into an organized, durable record. You provide information — by creating an account, adding the customers you work with, logging interactions, and (optionally) recording a voice note — and ORZEQ uses that information, together with AI, to produce transcripts, summaries, and relationship insights. This Policy describes what we collect, how we use it, who processes it on our behalf, and the choices available to you.
We keep technical data collection deliberately minimal. Our website uses privacy-conscious, cookieless analytics (Vercel Web Analytics) to measure aggregate traffic — such as page views and a signup-conversion event — so we can understand whether the site and the Early Access funnel are working. This analytics does not use cookies, advertising identifiers, cross-site or cross-app tracking, session replay, or fingerprinting, and it is not used to build an advertising profile of you. We do not use third-party advertising or marketing trackers.
Our website also briefly reads the network (IP) address of a request only to rate-limit the Early Access form against abuse; that address is not stored in our database and is not used to build a profile of you. We generate a random request identifier for each API request to help with debugging; it is not a persistent identifier for you.
We use information to:
Voice capture is always initiated by you, and the microphone is used only while you are recording. When you record a voice note:
Raw audio and transcripts are distinct layers. The transcript (and the intelligence derived from it) is the durable record; the raw audio is the source material used to produce it.
Retention, described honestly. Today, ORZEQ does not automatically delete raw audio on a fixed schedule after transcription, and we do not promise a specific deletion window. Raw audio is removed when you re-record or remove a recording in the app, and both raw audio and other information can be deleted on request as described in Data Deletion and Your Choices. We are working toward more granular, automated retention controls.
ORZEQ uses AI to organize and synthesize information you submit. AI is used to produce transcripts, summaries, key takeaways, explicit commitments, suggested Next Actions, relationship snapshots, and answers to your Ask ORZEQ questions. Please keep the following in mind:
To provide these features, the relevant content (for example transcript text, interaction summaries, and photos or text you submit for customer import) is processed by our AI provider (OpenAI) as described in Service Providers.
Information sent to OpenAI. When you enable and use these AI features, ORZEQ may send the following information you provide to OpenAI for processing:
This information is sent to OpenAI to provide transcription, summaries, relationship intelligence, Morning Brief, Ask ORZEQ, customer-import extraction, and related AI-powered features. OpenAI processes this content as a service provider to provide these features to ORZEQ, as described in Service Providers.
Your permission and choice. ORZEQ asks for your permission before sending your personal or customer information to OpenAI for AI processing. You can decline, and ORZEQ will not send your information to OpenAI for these features. You can change your AI-processing choice at any time in ORZEQ’s Data & Privacy settings; declining later stops future information from being sent to OpenAI, and content that has already been processed and stored in ORZEQ remains until you remove it through existing product controls or delete your account.
The customer and interaction information you enter is private to your account. ORZEQ enforces access controls so that your records are associated with your account and are not exposed to other users. We do not sell this information, and we do not use it for advertising. You are responsible for having the authority to enter the information you submit; please see our Terms of Use.
ORZEQ is designed for customer and business relationship information, not patient records. Please do not enter patient-specific health information (including protected health information), and do not use ORZEQ as a system of record for patient data.
Our website offers an Early Access waitlist form that collects your first name, last name, and email (required) and your company and role (optional). We use this information to contact you about the Early Access pilot and product updates. Submitting the form does not create an ORZEQ product account. We record the source of a signup (for example, that it came from our homepage) to understand where interest originates.
We rely on a small number of service providers that process information on our behalf so we can operate the Service. By function, they are:
These providers are permitted to use information only to provide their services to us. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
We retain information for as long as reasonably necessary to provide the Service, maintain your account, meet legal obligations, resolve disputes, and enforce agreements, subject to the product-specific practices described here.
We have not yet established a fixed, formal retention schedule for every category. As we do, we will update this Policy.
We use reasonable technical and organizational measures to protect information, including authentication for account access, encrypted transport (HTTPS) for data in transit, and access controls that scope your data to your account. No method of transmission or storage is completely secure, and — particularly during beta — we cannot guarantee absolute security. This Policy does not claim any specific security certification or compliance status.
ORZEQ is a professional, work-oriented product intended for use by adults in their professional capacity. It is not directed to children, and we do not knowingly collect personal information from children under the applicable minimum age. If you believe a child has provided us information, please contact us so we can address it.
ORZEQ is operated in the United States, and the service providers that process information on our behalf may store and process it in the United States and other locations. If you access the Service from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.
If you purchase an ORZEQ Core subscription, we handle a limited amount of purchase and subscription information to provide and manage your subscription.
We may update this Policy as ORZEQ evolves. When we do, we will revise the “Last updated” date above, and we will provide additional notice where appropriate for material changes.
Questions about this Policy or your information? Contact us at hello@orzeq.com.
